Frequently Asked Questions
General Questions
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General Questions 🫧
What services do you offer?
We offer a range of residential cleaning services including:
Home Refresh (general cleaning),
Home Revival (deep cleaning),
Home Ready (Airbnb/Short-Term Rentals)
Home Recharge (Move-in/Move Out)
Feel free to book any of these services here.
Do I need to be home during the cleaning?
Not at all. Many of our clients provide secure access instructions. We’ll handle your space with care and professionalism.
How long does a cleaning take?
Cleaning times vary depending on the size and condition of the home, but most standard cleans take between 2–4 hours.
Booking & Payments
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Booking & Payments 💳
How do I book a cleaning?
You can book directly through our online scheduler. Once booked, you’ll receive a confirmation with all the details.
Is a deposit required?
Yes, a deposit is required to secure your appointment. This ensures your time slot is reserved.
What payment methods do you accept?
We accept:
Direct Bank Transfers
PayPal
Cash upon arrival
Cancellations & Changes
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Cancellations & Changes 🔁
Can I reschedule my appointment?
Yes. We ask for advance notice (no less than 24hrs) so we can accommodate your preferred date and time.
What happens if I need to cancel?
Late cancellations may result in a cancellation fee or forfeiture of your deposit. Please refer to our booking policy for details.
What if I need to change my service?
No problem! Contact us before your appointment and we'll do our best to accommodate your request.